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Dairy CRM

Dairy CRM — Digitizing Operations for a London-Based Dairy Firm

Cloud-Based Dairy CRM for Delivery Management Route Optimization and Automated Payments

Client: London-Based Dairy Firm
Dairy CRM — Digitizing Operations for a London-Based Dairy Firm

Overview

A prominent London-based dairy firm sought a modern solution to replace its outdated operational system which relied on Excel sheets and a legacy local software.

Managing daily deliveries orders routes and employee activities had become inefficient error-prone and difficult to scale.

We developed a fully integrated Dairy CRM using the MERN Stack a powerful web-based solution to handle their end-to-end business operations including customers orders purchases deliveries employees and finances.

The Challenge

  • •Manual data management time-consuming operations inefficient route planning payroll and attendance tracking issues and limited payment integration

The Solution

We built a comprehensive cloud-based CRM that unified all dairy operations from procurement to doorstep delivery on a single platform ensuring automation transparency and scalability.

The platform centralized customer management order and purchase workflows route optimization delivery tracking employee management payment integration and real-time notifications.

Core Functionalities

  • ✓Customer management
  • ✓Order and purchase management
  • ✓Route optimization
  • ✓Delivery tracking
  • ✓Employee module
  • ✓Payment integration
  • ✓Notifications and alerts

Key Outcomes

  • ✓Eliminated manual Excel-based operations
  • ✓Optimized delivery routes and reduced delivery time
  • ✓Improved financial transparency and payment reliability
  • ✓Enabled real-time business insights

Highlights

  • ▸End-to-end automation
  • ▸Seamless payment system
  • ▸Smart delivery routing
  • ▸Employee management
  • ▸Firebase notifications
  • ▸Analytics dashboard

Achievements

  • ✓90% reduction in manual work
  • ✓100% visibility into daily operations
  • ✓Scalable system supporting multiple delivery routes and payment cycles

Tech Stack

Backend

Node.js (Express)

Hosting

AWS / Cloud Deployment

Database

MongoDB

Frontend

React.js

Architecture

MERN Stack with RESTful APIs

Notifications

Firebase Cloud Messaging

Maps & Routing

Google Maps AP

Payment Gateway

GoCardLess

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